Dispute a Charge or Report an Unrecognized Transaction

See a charge you don’t recognize or believe is incorrect? We’re here to help.

If you notice a JAPPii charge that you do not recognize, believe was charged incorrectly, or have questions about, please contact us as soon as possible.

Our team will review the transaction, your reservation details, payment history, invoices, and any other relevant information to determine what happened and work toward a resolution.

Start a Dispute

We strongly encourage you to complete the Charge Dispute Form below. Submitting the form gives our team the information needed to properly document and investigate your case.

Please provide as much information as possible, including:

Your full name
Email address and phone number
Reservation or invoice number, if available
Date of the transaction
Amount of the charge
Last 4 digits of the card used
Reason for the dispute
Any supporting documents, screenshots, receipts, or other information

[FILE A CHARGE DISPUTE]

Need Immediate Assistance?

For urgent concerns, you may also call or text JAPPii:

(888) 608-8385

Our team can provide immediate assistance and help identify the transaction. However, we may still ask you to complete the dispute form so that your case can be formally documented and investigated.

Before Disputing a Charge With Your Bank

If you do not recognize a JAPPii transaction or disagree with a charge, we encourage you to contact us first.

Some charges may relate to rental extensions, late returns, additional rental days, vehicle recovery, fuel, tolls, cleaning, smoking, damage, delivery, or other charges associated with a reservation.

A charge you do not immediately recognize does not necessarily mean it was unauthorized.

Giving JAPPii the opportunity to investigate may help resolve the issue faster and avoid unnecessary delays associated with a bank dispute.

What Happens After You Submit Your Dispute?

Once your dispute is received:

Your case is documented and sent for review.
We investigate the transaction and the reservation or account associated with it.
We may contact you if additional information or documentation is needed.
You will receive a response with our findings or next steps.

Please submit only one dispute for the same transaction unless our team asks you to provide additional information.

Report an Unrecognized Transaction Immediately

If you believe your payment information may have been used by someone else without your authorization, please indicate this clearly on the form and contact JAPPii immediately at (888) 608-8385.

We take reports of unauthorized transactions seriously and will review the information available to us as part of our investigation.